While Debbie Stokes has worked in the insurance industry for 21 years, she is most proud of having successfully owned her own agency for the past 11 years. And with a convenient new location on Shallowford Road in Lewisville, the Stokes Insurance Group, an independent North Carolina insurance agency, is poised to keep growing!
“Now that we’re past the 10-year mark, and with the visibility of my new location, I’m excited to push my goals even more!” says Debbie. Lucky to represent the most reputable insurance carriers in the business, she knows the importance of having amazing support from her insurance carriers, who provide online and phone assistance when she needs it most.
The Stokes Insurance Group offers products for families of all sizes in the home, auto, life, and specialty categories, as well as the commercial arena, including general liability, property, worker’s compensation, professional liability and more. Debbie is also especially proud to assist equine and farm owners with all their insurance needs.
“My passion is horses,” she explains. “So, I wanted to integrate another product into my agency to be easily accessible for local horse and farm owners.”
She’s also blessed to have loyal commercial accounts whose owners—and employees—integrate their personal lines into her business for auto, home, motorcycle, boats, and ATVs, which was a real boost when she first started her business. She also loves her role as an independent agent and that she is a proven, trustworthy asset to clients.
“Being an independent agent helps me focus on my clients and work for them, while also being able to source out their insurance needs, so they don’t have to do the “shopping” for what products work best for them,” she says. “I only contract with carriers who have a high financial rating and are ideal for my clients, but who also offer their full support to my agency.”
One of Debbie’s earliest business philosophies was to be intent on sharing her knowledge about the products she offered with clients, and of course, how the coverage protects them, while not focusing entirely on the premium cost of a particular policy.
“One choice makes the world of difference!” she adds. “I try to really think through the policy a client has just purchased and not focus totally on price.”
Something else that sets the Stokes Insurance Group apart—and that ongoing customer feedback has reflected—is that Debbie is accessible to her clients after hours, and on some weekends, to address any questions or concerns. “Most agencies close at 5:00 p.m., Monday through Friday, and I’ve been available nights, and to answer calls on weekends,” she explains. “I started this earlier on in my career to try and compete with the huge agencies. I’ve been blessed to stay busy on a referral system based on my book of business from the past, as well as currently, so I try to be available when it makes sense. Other times, my insurance carriers are set up to assist as needed.”
Debbie is also mindful of her clients’ valuable time, and can provide you with a relatively quick, no-obligation insurance quote. You can reach the Stokes Insurance Group at 336-946-6179, e-mail them at firstname.lastname@example.org, or visit the new office at 6758 Shallowford Road in Lewisville, NC. Learn more about their services and carriers at stokesinsurancegroup.com.